Shipping policy
Delivery & Fulfillment
Shipping Policy
At Firetheray, we believe shipping is part of the product experience. How an order is prepared, shipped, and delivered matters just as much as the item itself.
This policy outlines how we handle fulfillment, delivery timelines, and shipping-related support.
1. Order Processing & Shipping Cost
All Firetheray orders are prepared with care before shipment.
Orders typically require 5–10 business days for confirmation, quality checks, and packing.
During holidays or promotional seasons, processing may take up to 10 business days.
A flat shipping fee of $5.99 applies to all orders worldwide.
2. Delivery Timeframes
Delivery times depend on destination and local carrier operations.
Delivery times are estimates and not guaranteed delivery dates.
We appreciate your understanding — quality products and thoughtful delivery take time.
3. Shipment Tracking
Once your order is dispatched, a confirmation email with tracking details will be sent.
You may use the tracking number and track your order at:
Please allow 1–3 business days for tracking updates to appear after shipment begins.
Lack of immediate updates does not indicate a delay — your order may still be moving through the network.
4. Changes & Cancellations
Orders move quickly into processing to ensure timely shipment.
If you need to update shipping details or request cancellation, please contact:
within 12 hours of placing your order.
Requests made after processing begins cannot be accommodated.
Damaged Items Support
We stand behind every Firetheray order.
If your item arrives damaged, please contact us within 72 hours of delivery with clear photos.
Once confirmed, a replacement will be arranged.
Need shipping assistance?
Our Firetheray support team is available for delivery questions, tracking help, and order support.
Email: service@firetheray.com